Bright Concepts Lighting accepts returns on eligible products subject to the conditions below.
Return Window
Return requests must be submitted within 30 days of delivery.
Return Authorization Required
Do not return products without prior authorization. Contact Bright Concepts Lighting before sending any item back. We will provide return instructions and, when applicable, a return authorization.
Condition of Returned Products
Returned products must be:
- unused
- uninstalled
- undamaged
- in original manufacturer packaging
- complete with all included components, manuals, labels, and accessories
Products returned in used, altered, incomplete, or damaged condition may not qualify for a refund.
Non-Returnable Products
Certain products may not be eligible for return, including:
- special-order or custom-configured products
- made-to-order products
- products that have been installed, used, altered, modified, or damaged
- clearance or final-sale items
- products designated by the manufacturer or supplier as non-returnable
Because many products are fulfilled directly through manufacturer and supplier networks, return eligibility may also be subject to the applicable supplier or manufacturer return policy.
Restocking Fees
Eligible non-defective returns are subject to a restocking fee of 15% of the returned product’s purchase price. No restocking fee applies to returns resulting from defective merchandise, confirmed shipping damage, or an error by Bright Concepts Lighting.
Return Shipping
Unless the return results from an error by Bright Concepts Lighting, defective merchandise, or confirmed shipping damage, the customer is responsible for return shipping costs.
Original shipping charges, freight charges, and accessorial delivery charges are generally non-refundable.
Damaged, Defective, or Incorrect Orders
Inspect shipments promptly upon delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide:
- your order number
- a description of the issue
- photographs of the product
- photographs of the packaging and shipping damage, when applicable
Bright Concepts Lighting will work with the applicable supplier or manufacturer to determine the appropriate replacement, return, warranty, or refund resolution.
Refunds
Approved refunds are issued to the original payment method after the returned merchandise has been received, inspected, and accepted.
For eligible returns, refunds will be credited to the original payment method within 14 calendar days after the returned merchandise is received. This period includes inspection, approval, and payment processing.
Original shipping, freight, expedited delivery, and other carrier charges are generally non-refundable unless the return resulted from an error by Bright Concepts Lighting.
Manufacturer Warranties
Many products sold by Bright Concepts Lighting include manufacturer warranties. Warranty coverage, duration, exclusions, and remedies are determined by the applicable manufacturer.
Bright Concepts Lighting will assist customers in locating warranty information and coordinating with the manufacturer when appropriate.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Because many orders are transmitted quickly to suppliers for fulfillment, we cannot guarantee cancellation after processing has begun.
Orders that have already shipped must follow the applicable return process.
Questions or Return Requests
For returns, damaged shipments, warranty questions, or order issues, contact:
Bright Concepts Lighting
Email: info@brightconceptslighting.com
Phone: (615) 854-8885