Returns & Refunds

Bright Concepts Lighting accepts returns on eligible products subject to the conditions below.

Return Window
Return requests must be submitted within 30 days of delivery.

Return Authorization Required
Do not return products without prior authorization. Contact Bright Concepts Lighting before sending any item back. We will provide return instructions and, when applicable, a return authorization.

Condition of Returned Products
Returned products must be unused, uninstalled, undamaged, and in original manufacturer packaging with all components, manuals, labels, and accessories included.

Products returned in used, altered, incomplete, or damaged condition may not qualify for a refund.

Non-Returnable Products
Certain products may not be eligible for return, including special-order or custom-configured products, made-to-order products, products that have been installed, used, altered, modified, or damaged, clearance/final-sale items, and products designated by the manufacturer or supplier as non-returnable.

Because many products are fulfilled directly through manufacturer and supplier networks, return eligibility may also be subject to the applicable supplier or manufacturer return policy.

Restocking Fees
Manufacturer or supplier restocking fees may apply to certain returns. Any known restocking fee will be communicated before the return is authorized.

Return Shipping
Unless the return results from an error by Bright Concepts Lighting, defective merchandise, or confirmed shipping damage, the customer is responsible for return shipping costs.

Original shipping charges, freight charges, and accessorial delivery charges are generally non-refundable.

Damaged, Defective, or Incorrect Orders
Inspect shipments promptly upon delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and provide your order number, a description of the issue, and photographs of the product and packaging when applicable.

Bright Concepts Lighting will work with the applicable supplier or manufacturer to determine the appropriate replacement, return, warranty, or refund resolution.

Refunds
Approved refunds are issued to the original payment method after returned merchandise has been received, inspected, and accepted.

Refund processing times may vary depending on the payment provider and financial institution.

Manufacturer Warranties
Many products sold by Bright Concepts Lighting include manufacturer warranties. Warranty coverage, duration, exclusions, and remedies are determined by the applicable manufacturer.

Order Cancellations
Contact us as soon as possible if you need to cancel an order. Because many orders are transmitted quickly to suppliers for fulfillment, cancellation cannot be guaranteed after processing has begun.

Questions or Return Requests
Bright Concepts Lighting
info@brightconceptslighting.com
(615) 854-8885